Refund Policy

Subscriptions to the Service are billed in advance for each billing period. Because access to the software is provided immediately and on an ongoing basis, subscription fees are generally non-refundable once a billing period has begun, except where required by law or expressly stated in this policy. If you believe you were charged in error or experienced a significant service fault, contact us and we will review your case in good faith.

If you are a consumer, you may have statutory rights, including certain cancellation and refund rights under UK consumer-protection law. Where you begin using a digital service during any applicable cancellation period, you may lose the right to cancel for a refund once the service has been fully provided, or a proportionate charge may apply for the service already supplied. This policy does not exclude or limit any statutory right that cannot lawfully be excluded.

Subscriptions renew automatically at the end of each billing period. Cancelling stops future renewals but does not, by itself, entitle you to a refund for the current period, which is charged in advance. Where a plan is billed quarterly or annually, no pro-rata refund is provided for the unused portion of a paid period unless required by law. You continue to have access until the end of the period you have paid for.

Advertising spend on third-party platforms such as Google and Meta is paid directly by you to those platforms from your own accounts and is not part of your AlishSol subscription. AlishSol cannot refund advertising spend. Any refunds or credits relating to advertising spend are a matter between you and the relevant advertising platform.

Voice and telephone usage (provided via Vapi) is billed separately based on actual usage. Because these charges reflect services already consumed, they are generally non-refundable. If you believe you have been billed incorrectly for voice usage, contact us and we will investigate.

To request a refund or raise a billing query, contact us at support@alishsol.com with your account details and the reason for your request. Please contact us before initiating a payment dispute so we have the opportunity to resolve the issue directly.

If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account while the dispute is investigated. If a chargeback is found to be unwarranted, we reserve the right to recover the disputed amount and any associated costs, and to require alternative payment arrangements before restoring access.

For questions about this Refund Policy, contact support@alishsol.com.